Practice Manager

Practice Manager

Atlanta, GA

General Accountability:

Reporting to the Regional Director, the incumbent is responsible to deliver growth and operational excellence at the clinic level.  The incumbent is the bridge between the clinic team and the home office in the implementation of the company strategy and programs.  The incumbent is responsible to meet the annual growth, revenue and profitability objectives established for the clinic. 

 Scope & Dimensions:

  • Problem-Solving & Decision-Making : The incumbent solves problems at the clinic level with a typical time span of weeks to months.  The nature of the typical challenges in this role is generally well defined, with prescribed processes and straightforward, measurable objectives.
  • Financial: The incumbent is accountable for a multi-million dollar revenue budget.  The incumbent has signing authority for the day to day management of the clinic.
  • Thinking: The primary challenge of the position is to ensure that the clinic is operating within the well-defined norms and processes established for the company.  The incumbent will be familiar with company processes and procedures, will monitor to ensure that we are operating within these norms and will take corrective action if we find ourselves working “outside the process”.  The incumbent will also report to the Regional Director in terms of areas where company norms are not serving us well and could be improved.
  • People : The incumbent is responsible for a team of 4-6 direct reports.

 

Selected Specific Accountabilities:

  • Grow the clinic through consultative sales efforts and by delivering a phenomenal clinic experience for new and continuing patients.
  • Facilitate consult conversion by assisting the patient in developing an acceptable financial plan.
  • Retain, develop and coach employees such that the clinic has a high-performance team where employees are engaged and patient satisfaction is high.
  • Establish individual performance objectives for clinic staff that align with the clinic plan.
  • Monitor performance of staff and the clinic on a weekly basis; provide coaching, feedback and direction where course-correction is required
  • Work with colleagues in Marketing & Sales to ensure an exceptional customer experience.
  • Work with Marketing & Sales to support and execute local programs that drive growth in the clinic.
  • Ensure the smooth execution of the day-to-day operational aspects of the clinic (staffing, schedules, materials management, pre-authorization, chart maintenance, records maintenance, productivity…)
  • Ensure the proper management of payments, patient data into Practice Management System, financial procedures such as the daily close, timely collection of accounts, management of aged receivables.
  • Along with the clinic staff and MD, prepare the annual budget and plan for the clinic.

 

Requirements

Requirements:

  • Relationship orientation, leadership by example, someone that others aspire to emulate

  • Bias to ensuring compliance but observant about the causes of deviations

  • Demonstrate a high standard of business ethics and integrity
  • Create a culture of openness and accessibility in the clinic
  • Comfortable in a customer-facing capacity that involves influencing a sale
  • Mature, professional approach to the business and to colleagues
  • Bias to action, likes a challenge
  • Willing to “do what it takes”.

Education and Skills:    

  • BA/BS (or equivalent combination of education and experience)
  • 5+ years direct management experience in a retail medicine or clinical healthcare setting.
  • 3 +years sales experience in a related field such as – medi-spa, lasik/eye-care, hair restoration, dental implants, orthodontics, dermatologist or chiropractic companies strongly preferred.
  • Strong leadership skills
  • Sales and business development experience strongly preferred
  • Knowledge of medical software, scheduling, insurance processing and collections preferred
  • Fluency in medical office operations (eg. scheduling, billing, data entry, insurance coding, charge entry, collections, maintenance of medical records, handling elevated patient complaints)

 

Behavioral Requirements:

  • Relationship orientation, leadership by example, someone that others aspire to emulate
  • Bias to ensuring compliance but observant about the causes of deviations
  • Demonstrate a high standard of business ethics and integrity
  • Create a culture of openness and accessibility in the clinic
  • Comfortable in a customer-facing capacity that involves influencing a sale
  • Mature, professional approach to the business and to colleagues
  • Bias to action, likes a challenge
  • Willing to “do what it takes”.